RETURN POLICY
RETURNS ARE ONLY ACCEPTED FOR MERCHANDISE FOUND DEFECTIVE IMMEDIATELY UPON RECEIPT. HOTGLOCKS.COM WILL PROVIDE YOUR CHOICE OF A REPLACEMENT ITEM (PENDING AVAILABILITY) OR FULL REFUND AND PAY THE RETURN SHIPPING COST ON ALL FIREARMS AND ACCESSORIES FOUND DEFECTIVE UPON RECEIPT, RETURNED TO THE TACTICAL STORE 6672 S. U.S HWY#1 PORT ST LUCIE FL 34952
FIREARM POLICY
**VERY IMPORTANT** – FOR ALL FIREARM PURCHASES AND/OR TRANSFERS PLEASE TAKE YOUR TIME TO INSPECT YOUR FIREARM(S) THOROUGHLY BEFORE PROCEEDING WITH THE TRANSFER PAPERWORK. ONCE A NEW FIREARM IS TRANSFERRED TO YOU, IT IS CONSIDERED USED, EVEN IF UNFIRED. CONSEQUENTLY, WE CANNOT PROVIDE A FULL REFUND FOR FIREARMS ONCE THEY HAVE BEEN TRANSFERRED INTO YOUR POSSESSION, YOU WILL BE CHARGED A 25% RESTOCKING FEE. ALSO, THE TACTICAL STORE DOES NOT REIMBURSE FFL TRANSFER FEES ON RETURNED ITEMS.
THE TACTICAL STORE DOES UNDERSTAND THAT SOME MANUFACTURER DEFECTS MAY NOT BE IDENTIFIABLE UPON INITIAL INSPECTION. HOWEVER, UPON DISCOVERING A DEFECT AFTER THE TRANSFER, THE FIREARM MUST BE RETURNED DIRECTLY TO THE MANUFACTURER FOR REPLACEMENT OR REPAIR (IN ACCORDANCE WITH THE MANUFACTURER’S WARRANTY POLICY). BY SENDING A DEFECTIVE FIREARM DIRECTLY TO THE MANUFACTURER, YOU CAN AVOID THE UNNECESSARY TRANSFER FEES OF RETURNING THE FIREARM TO US THROUGH YOUR LOCAL FFL DEALER. IF WE DO RECEIVE A DEFECTIVE FIREARM THAT HAS ALREADY BEEN TRANSFERRED, WE WILL SIMPLY FORWARD THE FIREARM TO THE MANUFACTURER ON YOUR BEHALF. MANUFACTURER REPAIRED FIREARMS CAN BE RETURNED DIRECTLY TO THE CUSTOMER WITHOUT ADDITIONAL FFL TRANSFER OR ASSOCIATED FEES. HOWEVER, IF THE MANUFACTURER CHOOSES TO REPLACE THE FIREARM, THE REPLACEMENT FIREARM MUST TRANSFER THROUGH YOUR LOCAL FFL DEALER TO DOCUMENT THE REPLACEMENT FIREARM SERIAL NUMBER.